Our Support Services
Our Support Helpdesk
We use a multi channel Helpdesk for support. Communication can be done via phone, website chat, a personal website or social media. This gives customers the flexibility of support on their preferred platform
Auto-ticketing function is used for each incident or request. Each issue raised is automatically generated as a ticket and tracked - open ticket, pending, resolved (with timings included)
We build a unique knowledge base for each customer so repetitive issues can be resolved easily.
We have experienced support staff who will assist you with your daily IT issues to ensure operations run smoothly and efficiently. You and your staff will have the time to focus on new projects